Terms of service.

Introduction

By accessing the tuition services, you agree to the following terms and conditions. If you disagree with any part of these terms and conditions, you must not use the service.

About Erin Johns Educational Services

Erin Johns is a sole trader and owner of Erin Johns Educational Services. She has a degree in Elementary Education from the University of Arizona, which has been assessed by NARIC as equivalent to a 1st degree from a UK university. Her teaching and qualifications were then assessed by the University of Reading, who granted Qualified Teacher Status in 2016. Her induction year was completed in 2017. Erin Johns Educational Services was founded in 2020 to provide private tuition.

Fees and Payment

The fees will be calculated at a rate agreed in advance between the Tutor and the Client on a per session basis, and based upon the agreed arrangements. Payment must be made before the first lesson starts within the stated timeframe. After the first lesson, Erin Johns Educational Services will invoice in advanced monthly. All payments must be made up front before any lessons.

Client Obligations

The Client must provide a quiet place for the pupil to work, free from interruptions and with access to suitable equipment. Sessions will begin at the agreed time for the agreed duration. A link to the meeting will be emailed prior to the start time. The pupil will need paper and something to write with, and/or a whiteboard and pen.

Cancellation Policy

After the first session, all lessons are paid up front on a monthly basis. As a small business, there will be no refunds given in the case of illness as the pupil’s place will be reserved. In the case of holidays during term time, the Client should give Erin Johns Educational Services at least one week's notice in order to receive credit toward the next month’s tuition sessions. If the Tutor needs to cancel a lesson, as much notice as possible will be given and the Client will receive credit toward the next month’s tuition sessions.

If the Client wishes to end tuition early after paying in advanced for the month, no refund will be given. The Client is welcome to finish out the month’s lessons before stopping services.

Additional Group Tuition Policy

There will be no refunds given for missed sessions as the group will still run in the case of absence. Any agreed homework will still be sent and recordings will be made available. Recordings will be taken of all group sessions, but only the Tutor’s camera and screen share will be visible.

Additional 11+ Tuition Policy

The Tutor may make reasonable requests for additional purchases, such as practice assessments and workbooks. It is the responsibility of the Client to purchase these goods, and tuition may not continue without them. Free digital or printed resources will be utilised as much as possible. The Tutor does not accept responsibility for exam results.

Safeguarding

The Client must not record or take any photos during the sessions. The Tutor may record sessions or take photos, but only with the written permission of all Clients. The Tutor will never contact the pupil outside of sessions and the pupil must not make contact either. During lessons, parents and carers are welcome to be in the vicinity. If the Tutor has any safeguarding concerns, any relevant agencies will be notified.

Approval

Acceptance of the services will be taken to represent agreement to these Terms and Conditions.